Refund policy

REFUND POLICY

Effective date: September 8, 2026

We want you to receive the correct print media in saleable condition. Please review this policy before opening or using a product.

RETURN ELIGIBILITY

To request a return, contact us within 7 calendar days after delivery. A return must be authorized before it is shipped back. We will provide a Return Merchandise Authorization (RMA) number and return instructions when the request is approved.

Unless the product is defective, damaged in transit, or incorrect, returned merchandise must be unused, unopened, in its original packaging, and in resalable condition. Proof of purchase is required.

ITEMS THAT CANNOT BE RETURNED

• Opened, installed, printed-on, cut, converted, or otherwise used media
• Custom-cut, custom-converted, special-order, or made-to-order products
• Clearance or final-sale products identified as non-returnable
• Products damaged after delivery through improper storage, handling, installation, or use

These exclusions do not apply when an item arrives defective, damaged, or different from what was ordered, or when applicable law requires otherwise.

RETURN SHIPPING AND RESTOCKING

Authorized returns must be shipped freight prepaid using suitable protective packaging. We recommend using a trackable shipping service.

The customer is responsible for return shipping unless the return is due to our error or a verified defect or transit-damage claim.

Eligible non-defective returns may be subject to a restocking charge of up to 20%. Original shipping charges are not refundable unless the return results from our error or applicable law requires otherwise.

DAMAGED, DEFECTIVE, OR INCORRECT PRODUCTS

Inspect your shipment promptly. If an item is damaged, defective, or incorrect, contact us within 7 calendar days after delivery.

Include your order number, product name, quantity affected, and clear photographs of the product, packaging, shipping label, and visible damage. Keep all packaging until we confirm the next steps because the carrier may need to inspect it.

REFUNDS

After an authorized return is received and inspected, we will notify you whether the refund is approved.

Approved refunds are issued to the original payment method, less any applicable restocking charge or non-refundable shipping cost. Please allow 5–10 business days after approval for the credit to appear. Your financial institution may require additional processing time.

EXCHANGES AND CANCELLATIONS

For an exchange, contact us so we can confirm availability and provide return instructions.

Orders may be cancelled before fulfillment begins. Once an order has shipped, the return rules above apply. Special-order or custom products might not be cancellable after processing begins.

START A RETURN

Email Info@artdecomedia.com or call +1-877-969-8863. Please include your order number and reason for the return.

Returns sent without prior authorization may be refused.

Art Deco Media
7640 NW 25th Street, Unit 113
Miami, Florida 33122
United States

Nothing in this policy limits any non-waivable rights available under applicable law.