Shipping policy

SHIPPING POLICY

Effective date: September 8, 2026

ORDER PROCESSING AND AVAILABILITY

Orders are processed on business days, Monday through Friday, excluding holidays.

Product availability, processing times, and delivery estimates may vary according to the product, quantity, destination, and carrier. Dates displayed on a product page, during checkout, or in an order communication are estimates unless we expressly confirm otherwise in writing.

If a product is backordered, discontinued, or requires a special order, we may contact you with an updated estimate or available alternatives before completing fulfillment.

SHIPPING DESTINATIONS AND CHARGES

Available shipping methods and charges are displayed during checkout when automatic rates are available.

Oversized rolls, palletized quantities, freight shipments, remote destinations, and orders requiring special handling may need a separate freight quote. We will contact you before shipment if an additional charge or approval is required.

We ship only to destinations supported by the options offered during checkout or confirmed by our customer-service team.

International customers, when international shipping is available, are responsible for applicable import duties, taxes, brokerage fees, and local charges unless stated otherwise.

DELIVERY ESTIMATES AND TRACKING

Transit time begins after the carrier accepts the shipment, not when the order is placed.

Tracking information will be provided when available. Weather, carrier service interruptions, customs processing, address problems, and other circumstances outside our reasonable control may delay delivery.

SHIPPING ADDRESS

Please verify the recipient’s name, street address, suite or unit number, postal code, telephone number, and email address before submitting an order.

Contact us immediately if a correction is needed. We cannot guarantee an address change after fulfillment has begun. Carrier address-correction, redelivery, or storage charges may be charged to the customer.

FREIGHT AND LARGE-FORMAT MEDIA

Some professional media products require oversized, pallet, or freight delivery.

The recipient is responsible for ensuring the delivery location can accept the selected service. Residential delivery, limited-access locations, liftgate service, inside delivery, delivery appointments, and redelivery may require additional charges.

DAMAGED SHIPMENTS OR SHORTAGES

Inspect every shipment promptly after delivery.

When possible, note visible damage or missing packages with the carrier before accepting the shipment. Keep the product, carton, pallet, wrapping, labels, and all other packaging materials.

• Your order number
• The affected product and quantity
• A description of the problem
• Photographs of the product, packaging, shipping label, and visible damage

We will review the information and assist with the appropriate carrier claim, replacement, or return process.

DELIVERY ISSUES

If tracking shows that a shipment was delivered but you cannot locate it, first check the delivery area and contact the carrier. Then contact us so we can help review the shipment information.

Do not discard damaged products or packaging until we provide instructions.

For shipping estimates, freight requirements, or delivery assistance, contact:

Art Deco Media
7640 NW 25th Street, Unit 113
Miami, Florida 33122
United States

Email: Info@artdecomedia.com
Telephone: +1-877-969-8863